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Frequently Asked Questions
Does the craft kits include everything you need?
Yes, all of our craft kits come equipped with everything your child would need to create this activity. For example, glue, glitter, etc...
Can the product be returned or exchanged?
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one.
You can return a product for up to 30 days from the date you purchased it.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt, as we require proof of purchase.
Please ship your return to: 4040 23rd Ave West, Seattle, WA 98199
Are instructions included?
Yes, our products come with detailed step-by-step instructions.
What is the delivery estimate?
Currently, shipping times are 7-10 business days.
Where can I find my tracking information?
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
The tracking number will be active within 24 hours.
You can track your order here:
Can an order be cancelled?
If a customer wishes to cancel an order that has not been shipped, please contact customer service during normal business hours at support@pinwheelcrafts.com or simply reply to the order confirmation email with the cancellation request.
Pinwheel Crafts will do our best to assist you promptly in a timely manner.
In the event that an item cannot be canceled, customers are able to return eligible items.
Can you switch the light on and off on the fairy jar?
Yes, you can turn the fairy jar lantern on and off as wished.
What size is the jewelry box on the mermaid jewelry box kit?
The wooden jewelry box measures 6x4x3 inches.
What kind of fabric is the Unicorn Pillow made from?
The Unicorn Pillow is made from Polyester Fleece.
What is the finished size of the Unicorn Pillow?
Excluding the horn, 12x12 inches.
What is the size of the jar on the Fairy Jar Kit?
The Fairy Jar Kit includes a full size mason jar, 5.5" tall x 3.5" wide.
Do you sell extra pendants for the Pendant Jewelry Kit?
No, not at this time. We do offer extra free pendant templates for the jewelry pendant kit.
Go to: https://pinwheelcrafts.com/pages/free-downloads to download the pendant templates.
Do you have additional designs for the Pendant Jewelry Kit?
Yes, on the download page:https://pinwheelcrafts.com/pages/free-downloads.
Why is the magnet from the Fun Fridge Magnets Kit not sticking to my tile?
You need to make sure that the back of the tile is clean and dry before applying the magnet. You may also, use a hot glue gun to apply the magnet to the tile.
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