FREQUENTLY ASKED QUESTIONS

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one.

You can return a product for up to 30 days from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt, as we require proof of purchase.

Please ship your return to: 4040 23rd Ave West, Seattle, WA 98199

Yes, our products come with detailed step-by-step instructions.

Currently, shipping times are 7-10 business days.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

The tracking number will be active within 24 hours.

You can track your order here: 

https://pinwheelcrafts.com/apps/trackingmore

If a customer wishes to cancel an order that has not been shipped, please contact customer service during normal business hours at support@pinwheelcrafts.com or simply reply to the order confirmation email with the cancellation request. 

Pinwheel Crafts will do our best to assist you promptly in a timely manner. 

In the event that an item cannot be canceled, customers are able to return eligible items.

Yes, you can turn the fairy jar lantern on and off as wished.

The wooden jewelry box measures 6x4x3 inches.

The Unicorn Pillow is made from Polyester Fleece.

Excluding the horn, 12x12 inches.

The Fairy Jar Kit includes a full size mason jar, 5.5" tall x 3.5" wide.

No, not at this time. We do offer extra free pendant templates for the jewelry pendant kit.

Go to: https://pinwheelcrafts.com/pages/free-downloads to download the pendant templates.

Yes, on the download page: https://pinwheelcrafts.com/pages/free-downloads.

You need to make sure that the back of the tile is clean and dry before applying the magnet. You may also, use a hot glue gun to apply the magnet to the tile.